ColligoNet Business Chat
"Adoption leads to explosive productivity, cost savings, revenue increases, and satisfied customers"
- Businesses are experiencing a massive disruption in the way they communicate with employees, vendors, and customers
- New demands are placed on businesses to support simple, secure and productive digital communications
- Social instant messaging (AIM, MSN, etc…) has grown to over 1.5 billion active users
- Customers and the workforce are demanding the benefits of instant messaging in the business setting
- Businesses must focus on reducing costs by providing new communication tools that saves money and increases productivity
- ColligoNet Business Chat encompasses the three critical dynamics that a communication tool must provide to drive a reduction in costs
- Internal Communications
- Conferencing & Team Collaboration Rooms
- Sales & Support at the Website Linking to Team(s) within Business
ColligoNet Business Chat - Features & Functions.pdf (Open Using Adobe Acrobat)
Improve Productivity
- ColligoNet Business Chat enables multiple concurrent communications, multi-tasking, and the ability to easily and rapidly collaborate as a team
Increase Revenue
- Chat shortens sales cycles and improves qualification, allowing agents to capture the buyer while they are hot
Save Money
- ColligoNet Business Chat allows businesses to reduces costs: from reducing support people, reducing transportation costs, and reducing overhead in general
Enhance Customer Service Level
- Customers are demanding chat at the website for sales/support, and having direct access to agents for quick Q&A sessions is proven to increase customer satisfaction index (CSI) and delivers instant results
Data Collection
- Custom forms in ColligoNet Business Chat allow for lead generation and data collection when agents are offline, and footprints track visitor data as they navigate the website
Augment Team Collaboration
- With ColligoNet Business Chat, businesses have the means for effective team collaboration, through advanced functions such as inviting teammates into a sales call, transferring calls, conference rooms, etc.
Broadcast Messages to an Audience
- ColligoNet Business Chat allows messages to be broadcast to members of a group at a specific time (Delayed Messaging), perfect for a manager to communicate to their team
Archived Historical Communications
- Communications are saved on the server for compliance, allows businesses to revisit virtual meetings, knowledge share, learn from best practices
Bring Distributed Businesses Together
- Chat communications empower businesses to bring together all interacting parties (both inside and outside the company) into a controlled, secure, productive environment, no matter where they are physically located
Superior Architecture
- Tri-Mode Design
- Integrated Modes
- Thin (2 MB) Java Desktop Component
- Web Component
- E-Mail Signature Component
- Platform Independent
- Dynamically Configurable Chat Environments
- Customizable Logical Call Routing Engine
- Archived Communications
Robust Features
- Offline Messaging
- Delayed Messaging
- Searchable Historical Communications
- Custom Status Settings
- Drag and Drop Tabbed Chatting
- Custom Sounds, Fonts, Backgrounds
- Business Emoticons
Unparalleled Sales/Support Mode
- Direct, Real-Time Connection to Appropriate Agent
- Dispersed Configurations across areas of Website
- Call Transfer
- Invite Teammates into Call
- Page Push to Visitor, Dynamically Changing Browser
- Footprints Display Data, Track Movement on Site
- Custom, Lead-Capturing Forms
- Auto-Responders
- Trace, Track, Study, Learn from Sales/Support Calls
Communication Advantages
- Sense of Presence
- Increased Productivity (Many Sessions at Once)
- Reduce Project Delays
- Integration, collaboration with all parties in business
- Self-Service Access to Business
- Blended Synchronous/Asynchronous Communication
- Learning from Communication History
Automotive
- Connect to sales/support/service/finance, dispersed across website, resulting in a greater customer satisfaction index
- Significantly increase internal productivity at the store level through the integration of dealership management and personnel in a team-friendly environment
Real Estate
- Direct connection to appropriate agent at the website property listing
- Capture the client at the peak moment, eliminate lost sales
Property Management
- Enhanced communication between landlord and tenant with point of presence known
- Build communities among residents to increase value proposition of property
Sports
- Communication interaction amongst fans and sports players
- Build social networks, enrich fan experience
Subscription Based Support
- Payment schedule for increased customer service level via chat
- Lower the cost of customer service by reducing call center bodies
Dealer Networks
- Seamless communications from manufacturer broadcasted out to dealer network
- Increase dealer mindshare & number of meaningful communications
Secure Internal Communications
- Increase productivity of distributed businesses
- Change the way businesses operate while increasing economies of scale
Explode Your Productivity Today
- Contact a Coretomic Business Solutions Partner or Coretomic directly for additional details
- The ColligoNet Business Chat Solutions comes complete with installation, education and support
- Start small and expand as you need, great for departments, division-specific projects or the whole company
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